For hygiene purposes, LashMe will not accept returns unless products are unopened, unworn/unused and in the original condition with packaging & seals intact.
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In order be eligible for a return, your products must be returned to us within 14 days of delivery. You'll also need the receipt or proof of purchase. Please note that each product may have specific refund eligibility criteria and requirements; it’s essential to review the product information to determine if it is eligible for a refund.
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Shipping costs, including those incurred during the initial purchase and any return shipping fees, are non-refundable. We do not offer a free return service; therefore, all returns will be charged the full delivery fee.
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To request a return, please contact customer support at Contact@Lashmestore.com.
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Once your return request is received, our customer support team will review it according to the product-specific guidelines. Please ensure that you provide any necessary information or evidence as instructed in the product information or by our customer support team.
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If your refund request is approved, for UAE based customers you will be given a unique reference number and the courier collection time frame, to ensure that your parcel is returned securely.
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Items sent back to us without first requesting a return will not be accepted.
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Certain items may be non-refundable based on their nature or condition. Please refer to the product information to determine if your specific product is eligible for a refund.
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Unfortunately, we cannot accept returns on sale items or gift cards.
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For any other refund questions or assistance, please contact our customer support team at contact@lashmestore.com.